Privacy Policy

Last updated: October 2025

1. Introduction

Generation Therapies Limited (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of our clients. This policy explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

We are registered with the Information Commissioner’s Office (ICO) under registration number ZB379141.

2. Information We Collect

• Personal details – name, address, contact number, and email address.
• Client information – details about you or your child relevant to assessment and therapy (e.g. date of birth, medical history, educational background).
• Session records – notes and reports relating to therapy sessions, assessments, or progress.
• Audio or video recordings – only where explicitly agreed, for clinical, training, or progress-monitoring purposes.
• Payment information – where applicable, for processing fees or invoices.
• Online information – limited data collected automatically when using our website (e.g. browser type, IP address, cookies).

3. How We Use Your Information

• Arranging and delivering therapy sessions (in-person or online via Microsoft Teams or Zoom)
• Communicating with you about appointments or progress
• Preparing reports or summaries for parents, carers, schools, or healthcare professionals (with your consent)
• Managing records and invoicing
• Meeting legal, safeguarding, regulatory, or professional obligations

4. Legal Basis for Processing

• Consent – when you agree for us to process your or your child’s information for therapy purposes.
• Contract – to deliver the services you have requested.
• Legal and/or safeguarding obligation – to comply with relevant laws and professional duties to protect clients from harm.
• Legitimate interest – for the safe and effective management of our practice.

5. Storing and Protecting Your Data

All personal data is stored securely, either in password-protected digital files or locked physical storage. Only authorised members of Generation Therapies staff have access to personal information.

We retain information only for as long as necessary to provide our services and comply with legal or professional obligations. After that period, data is securely deleted or destroyed.

6. Sharing of Information

We do not share personal data with third parties unless:

• You have given explicit consent, or
• It is necessary to comply with a legal and/or safeguarding obligation, or
• It is required to coordinate care with other professionals (e.g. school staff, NHS therapists, GPs) — in which case, consent will always be sought first whenever possible.

We never sell or trade personal information.

7. Online Sessions

For online therapy sessions conducted via Microsoft Teams or Zoom, we take reasonable precautions to ensure privacy and confidentiality. Sessions are not recorded without explicit written consent.

8. Audio and Video Recordings

Occasionally, short audio or video recordings may be made for assessment, therapy review, training, or clinical supervision purposes. Recordings are only made with your consent (or that of a parent/carer) and are stored securely. They are deleted once no longer required for the agreed purpose.

9. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (in certain circumstances)
• Withdraw consent for processing
• Request a copy of your records

To exercise any of these rights, please contact us using the details below.

10. External Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external sites you visit.

11. Contact Us

If you have any questions or concerns about this policy or how we handle your information, please contact:

Generation Therapies Limited
Email: feedback@generationtherapies.com
ICO Registration Number: ZB379141
Website: https://generationtherapies.com

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk